Maintaining your privacy

Tuen Productions owns and operates this site. This Privacy Policy demonstrates our commitment to maintaining the privacy and accuracy of your personal information. We take all reasonable precautions to ensure the personal information we collect, use and disclose is accurate and current. However, the accuracy of that information depends largely on the information you provide.

Collecting personal information

Tuen Productions collects aggregated, non-personal statistical information on site visitors such as:

  • your server IP address;
  • the date and time of your visit to the site;
  • the pages you accessed and the documents downloaded;
  • the duration of your visit to the site;
  • the previous site you have visited;
  • the type of web browser you are using; and
  • other information provided by your browser's HTTP headers

  • Tuen Productions also collects user submitted information such as:

  • account information, including name and email address;
  • location information, including city, state and postcode;

  • Cookies

    Cookies are small pieces of information sent to your browser to authenticate, track, and maintain specific information about your interactions with a site. Tuen Productions uses cookies to remember who you are when you log-in, to tracking your browsing patterns and to customise and improve our site. The type of information we collect depends on what information and services you access and use, but generally do not contain or are not tied to your personal information.

    We may also use cookies for anonymous profiling purposes to tailor advertising to your preferences. You may opt-out of this anonymous profiling by contacting us.

    You can instruct your browser to refuse cookies, although this may prevent access to or limit some of the information of services contained on the site.

    Using personal information

    Unless you contact us to indicate otherwise, you consent to your personal information being used to:

  • establish a user account;
  • contact you for any purpose related to your account or your use of the site;
  • verify your identity;
  • market products, services and special offers to you;
  • assist you to subscribe to any newsletter or other promotions we offer or may in the future offer and to manage and administer those services;
  • make changes to your profile;
  • respond to any queries or feedback you may have;
  • inform you of ways the information or services provided to you could be improved;
  • research and develop our services;
  • maintain and develop our business systems;
  • display and aggregate your postings, including ratings, opinions, articles, comments and reviews;
  • gain a better understanding of your information service requirements; and
  • conduct appropriate checks for credit-worthiness or fraud.

  • Transferring your personal information

    We reserve the right to transfer your personal information in the event of a transfer of ownership of Tuen Productions, such as an acquisition by or merger with another company. In such an event, Tuen Productions will notify you before your personal information is transferred and becomes subject to a different privacy policy.

    Tuen Productions will notify you when your personal information may be provided to third parties in ways other than explained above, and you will have the option to prevent such information sharing.

    Disclosing personal information

    We may use third-party advertising companies to serve ads on our site. These companies may use information (not personal or contact details) about your visits to this web site to measure advertising effectiveness and to provide advertisements about goods and services of interest to you.

    Links to third party sites

    Tuen Productions may contain links to third party sites. These linked sites are not under our control. We are not responsible for the privacy practices of those sites and do not know whether cookies or other tracking devices are used on linked sites. We recommend that you review the privacy policies of each site you visit before disclosing your personal information.

    Securing your personal information

    All personal information held by Tuen Productions is stored on secure servers that are protected in a controlled environment. You should be aware however that due to the open nature of the Internet, information exchanged via the Internet may be accessed and used by people other than those for whom the data is intended. If you provide or send us any personal information, it is sent at your own risk. Although we endeavour to keep your personal information secure, Tuen Productions will not be held responsible for any unauthorised access and use of your personal information.

    To help us keep your personal information secure, you should at all times keep your password, user-name and account details used on the site confidential. If you become aware of unauthorised usage of your password, user-name or account you should contact us immediately.

    Privacy changes

    To keep this information current and accurate, Tuen Productions will review and update this Privacy Policy and post the changes here.

    Contact us

    Please contact us to find out more about our procedures and policies in relation to the collection, use, disclosure, storage and handling of personal information.

    If at any time you wish to know what information we are holding about you, think we may hold information about you which is incorrect / out of date, you request we delete your personal information, or you have any questions about our Privacy Policy, you can contact us at sales@tuenproductions.com.

    If you still require further information then you should contact the (Australian) Office of the Federal Privacy Commissioner whose details follow:

    Phone: Privacy Hotline (in Australia) on 1300-363-992; or 

    Web: www.privacy.gov.au 

    Post: The Federal Privacy Commissioner, GPO Box 5218, Sydney NSW 1042, Australia